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Online Request for Technical Support
   

ARX's new Support Request form is designed to help you meet your product support needs. Please complete the necessary fields and we will respond to your query ASAP.

Note: ** indicate required fields entry.
 

 

Contact Information:
Last name:**
First name:**
Organization/
Distributor name:**
Email address:**
Phone number:
Fax number:
Company website URL:
Maintenance Contract / Invoice no.
 

Technical Details:

 
Case summary:**
Product name:**
Gateway version:
Client version: 
GW OS:
Client OS:
Database:   
Configuration:   
PW Token type:
Reader type:  
Browser:
CryptoKit Version:
Operating System: 
CryptoKit Type: 
Token type:
Reader type: 
PrivateServer version:
Client version: 
Serial number:
(e.g. XXXXX/XXXXX)
Client Operating System: 
Related Module: 
Error message:
CryptoKit version:
Smartcard type: 
OS:
Smartcard type:
Reader type:
OS:
CryptoKit version:
OS:
Server version:
Client Version: 
CoSign serial number:
(e.g. CSN0000X)
CoSign Client OS:
Environment: 
Application Used: 
SAPI SAPI Web services
Error message:
 
Problem description:**
 
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