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CoSign Desktop FAQ
How do I sign with CoSign Desktop? Can I transfer my license and certificate from one computer to another? What should I do with the license.ALC file? Click here for the answers to Frequently Asked Questions (FAQ) about installing and using CoSign Desktop.
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Signing with CoSign Desktop
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View the flash demos below to learn how CoSign digital signatures can be used to digitally sign various applications.
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Microsoft Word 2007/2010
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Microsoft Excel 2007/2010
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Microsoft Word 2003
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Microsoft Excel 2003
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Microsoft Outlook
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PDF
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To view other applications and uses for CoSign, click here.
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To add a new graphical signature:
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| Open the CoSign Control Panel by clicking Start > Programs > ARX CoSign > CoSign Control Panel. |
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Click the Graphical Signatures icon in the Control Panel. The CoSign Graphical Signatures Viewer dialog box appears (Figure 1). |
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| 3.
| Click New Signature. The New Signature dialog box appears (Figure 2).
The following options are available:
- Signature Name – Specify the name of the new graphical signature.
- Image/Text Only – Specify if the graphical signature will be based on an image or text.
- Used For –Select the type of graphical signature: Full Signature, Initials, or Logo. Only one logo is permitted per user.
- Select Color – Specify the color of the foreground of the graphical signature. This option is available for monochrome images only.
Note: A graphical signature is limited to 29KB. You can use up to a maximum of 140KB for your entire set of graphical signatures. If you wish to use a larger graphical image, you can store it in a local directory. Each local graphical signature is limited to 1 MB.
To edit an existing graphical signature: |
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| 4.
| Open the CoSign Control Panel by clicking Start > Programs > ARX CoSign > CoSign Control Panel. |
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| Click the Graphical Signatures icon in the Control Panel. The CoSign Graphical Signatures Viewer dialog box appears (see Figure 1 above). |
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| Click Edit Signature. The Edit signature dialog box appears (Figure 3).
The following options are available:
- Signature Name – Specify the name of the edited graphical signature.
- Image/Text Only – Specify if the loaded graphical signature is based on an image or text.
- Used For –Select the type of graphical signature: Full Signature, Initials, or Logo. Only one logo is permitted per user.
- Select Color – Specify the color of the foreground of the graphical signature. This option is available for monochrome images only.
- Delete this signature – Available in the Edit Signature dialog box only. The currently selected graphical signature is deleted.
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Your personal certificate has duplicated itself, which causes Word/Excel to choose the wrong certificate during the signing operation.
To resolve this issue you need to delete the replicated certificate. To do this, follow the steps below:
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If you cannot see the CoSign Ribbon it means that CoSign was not installed properly.
Please perform the following steps to reinstall CoSign:
| 1.
| Open Microsoft Word/Excel 2007/2010 and go to Word Options > Add-ins > COM Add-ins > Go (Figure 1).
To continue, click OK. |
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| 2.
| Validate that all AR Plug-ins exist and marked with a check (Figure 2):
- AR Word Addin
- ARX CoSign Signatures Add-in for Office
- ARX Cosign Signature Ribbon Add-In
If an item is not checked, place a check on it, then close and re-open the application.
If the item is still not checked, follow these steps:
- Un-install CoSign Desktop
- Restart your PC
- Re-install CoSign Desktop again.
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| 3.
| If the above steps did not help, open My Computer\<Windows Folder>\Assembly\ and look for
- ARXMLDigSigs
- Microsoft.Office.Interop.Access.Dao
- Microsoft.Office.Tools.Word.
If one of these files is missing, un-install CoSign Desktop, restart your PC, then re-install CoSign Desktop again.
If both steps fail to resolve the issue, please send your System Event Log (My Computer\system32\config\AppEvent.Evt) via email to support@arx.com. Include an explanation of the problem in your email as well as your contact information. |
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Validating CoSign Desktop Signatures
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The following instructions need to be followed on the receiving computer, where the digitally signed files are sent and verified:
Microsoft® Office 2003 users:
Click here to install ARX's CoSign Verifier Add-In. The CoSign Verifier will allow you to verify signed Microsoft Office (Word, Excel®) and Adobe Acrobat documents.
Adobe® PDF users:
In order for Adobe to trust the Windows certificate store, you need to make changes to Adobe's configuration by following the steps below:
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Installation Troubleshooting
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The email should arrive from this email address: Ashley@arx.com.
Please verify that the email was not routed to your Spam or Junk E-mail folder.
If you have not received the email, click here to send an email to our support team. Please include an explanation of the problem in your email as well as your contact details.
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The email should arrive from this email address: Ashley@arx.com.
Please verify that the email was not routed to your Spam or Junk E-mail folder.
If you have not received the email, click here to send an email to our support team. Please include an explanation of the problem in your email as well as your contact details.
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You should use the license file during the CoSign Desktop installation by following the steps below:
| 1.
| Save the License.ALC file to your desktop. |
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| 2.
| Upon completion of the CoSign installation, the License Selection window will appear, enabling you to install your CoSign desktop license.
Click Next to continue. |
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| Click Browse to locate and select the CoSign desktop license file (from where it was saved on your desktop). |
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| The license information will be displayed in the License Selection window. |
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 It is possible that during the installation phase, enrollment stage or signature operation, a window requesting a password appeared in the background of the relevant application (e.g., Internet Explorer or Microsoft Office) or in the taskbar.
Check to see if there is a password window (Figure 1) present. If there is, enter your password and continue with the operation.
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You received this message because a previous CoSign client is installed on your computer.
In order to install CoSign Desktop you will need to uninstall all previous CoSign client installation by going to Start > All Programs > ARX CoSign > Uninstall CoSign Components.
Once uninstalled, proceed to reinstalling the CoSign Desktop application.
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You received this notice for one of two reasons:
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| Microsoft® Office installation is missing the .NET Framework 2.0
If you received the Prerequisites pop-up (Figure 1) during the installation, click here to download and install .Net Framework 2.0.
When complete, re-install CoSign Desktop. |
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| Microsoft® Office installation is missing Redistributable Primary Interop Assemblies
If you received a different error message or didn’t receive any error message, click here to download and install the Redistributable Primary Interop Assemblies package.
When complete, re-install CoSign Desktop. |
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| 1.
| You received the notice because some steps were skipped during the CoSign installation process. To fix this, please follow the instructions below:
Note: If you have a pop-up blocker, please add www.arx.com to the trusted sites of the pop-up blocker. Taking this step will enable running the "Microsoft Certificate Enrollment Control" add-on.
Windows XP Users
Run the add-on that appears in your browser. Simply click on the add-on notification (see Figure 1).
Windows Vista Users |
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| 2.
| Follow the instructions in the pink box of the CoSign Desktop Activation page - Step 1 of 3 (see Figure 2). |
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| Run the add-on that appears in your browser. Simply click on the add-on notification (see Figure 3). |
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You received this error notification because the certificate has already been used.
If you have previously installed the certificate on another computer, please refer to the "Transfer License" question below.
If you are certain that the certificate was not used before, click here to email to our support team. Please include an explanation of the problem in your email as well as your contact details.
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The correct password was not entered during the enrollment process. Click again the Agree & Request my Signing Certificate button and type the correct password.
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There are several reasons you may have received this error message. Please make sure these conditions do not apply:
- You have used a different computer or web browser to apply for your certificate that you used during the enrollment process
- You have deleted your Private Key
- You have already installed your certificate
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You received this message because your token was not initialized. To initialize your token, follow the steps below:
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The message was received because the configuration of your CoSign Desktop installation does not match the operation system you are using.
To resolve the issue, please follow the steps below:
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| Open the CoSign Control Panel (Start > All programs > ARX CoSign > CoSign Control Panel).
Click the Client Configuration icon (Figure 1). |
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| 2.
| Expand the Client option and choose Desktop.
Un-check the “Permit known applications only” box (Figure 2). |
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| 3.
| To continue, click File > Apply > Exit (Figure 3). |
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| Restart your computer.
Once it has been restarted, re-open the CoSign Control Panel and click on the Certificate Enrollment icon (Figure 4) to continue with the enrollment process. |
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The message was received because the configuration of your CoSign Desktop installation does not match the operation system you are using.
To resolve the issue, please follow the steps below:
| 1.
| Open the CoSign Control Panel (Start > All programs > ARX CoSign > CoSign Control Panel).
Click the Client Configuration icon (Figure 1). |
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| 2.
| Expand the Client option and choose Desktop.
Un-check the “Permit known applications only” box (Figure 2). |
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| 3.
| To continue, click File > Apply > Exit (Figure 3). |
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| 4.
| Restart your computer.
Once it has been restarted, re-open the CoSign Control Panel and click on the Certificate Enrollment icon (Figure 4) to continue with the enrollment process. |
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Please use the following instructions in order to transfer your CoSign license and certificate to another computer:
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| Open the CoSign Control Panel (Windows Start > All Programs > ARX CoSign > CoSign Control Panel). |
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Click Backup & Restore (Figure 1). This will create a file containing your CoSign license and certificate.
When the process has completed, please copy this file onto the computer or machine to which you are transferring your CoSign license. |
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After CoSign Desktop has been installed on the second computer: |
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| On the computer/machine to which you are transferring your CoSign license, open the CoSign Control Panel (Windows Start > All Programs > ARX CoSign > CoSign Control Panel). |
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| Click Backup & Restore (Figure 1). This process will restore your CoSign license, and will ask you for the file you saved in Step 2. Note: If the icon is grayed-out, go to Tools > Refresh Panel and click Refresh.
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There is no limit to the amount of computers you may install the CoSign application on with your license.
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There are multiple reasons why you may be seeing this error:
- If you are renewing a license on behalf of another user, you should ignore this message and continue.
- If you previously attempted to make a payment via PayPal and were unsuccessful, please ignore this message and continue.
- If your license has expired and you have not renewed it yet, please ignore this message and continue.
Please contact ARX Technical support at support@arx.com if none of the above scenarios are relevant to you.
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If you are being instructed to re-install the CoSign software, this means that the instructions you are reading are relevant to those users who are purchasing a new CoSign Desktop License (rather than renewing an existing License).
Please note that the cost for renewing a License and purchasing a new License are the same.
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This is an indication that you renewed your CoSign Desktop License while your original certificate was still valid. You will continue to see your original certificate until it expires. After the original certificate expires, only one certificate will be available for signing.
Please contact ARX Technical support at support@arx.com if you wish to manually delete the original personal certificate.
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Please email us at support@arx.com and we will provide you with an alternate payment method.
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Please contact us with any questions you may have regarding CoSign Desktop.
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Buy CoSign Desktop now for $10/month (paid annually)
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Want to try CoSign for free?
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Customers: Submit Help Request
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Connect with CoSign users in our forum!
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How do I sign with CoSign?
