Digital Signatures FAQ

• Name the new graphical signature
• Choose the Type of new graphical signature you’re adding – Signature, Logo or Initials
• Capture a new graphical signature.

There are 3 methods of inserting a new graphical signature into CoSign from the Capture Signature button:

• Uploading a JPEG/BMP image 
• Handwritten signature via Tablet PC/mouse 
  Choose Tablet PC/mouse to insert a handwritten signature.  
  With your mouse, write your signature in the Capture Signature window (Figure 4).
  To redo the signature click Clear. To save it, click OK.      
• Signature as text 
  Choose Text to insert a textual signature.
  Enter the signers name in the Signature text field (Figure 4).
  You can change the text characteristics (font, color, size, style, etc.) by clicking Font.
  To save your signature, click OK.

Open Microsoft Word/Excel 2007/2010 and go to Word Options > Add-ins > COM Add-ins > Go (Figure 1).

To continue, click OK.

Validate that all AR Plug-ins exist and marked with a check (Figure 2): 

• AR Word Addin
• ARX CoSign Signatures Add-in for Office
• ARX Cosign Signature Ribbon Add-In

If an item is not checked, place a check on it, then close and re-open the application.

If the item is still not checked, follow these steps:

1. Un-install CoSign Desktop 
2. Restart your PC
3. Re-install CoSign Desktop again.

If the above steps did not help, open My Computer\<Windows Folder>\Assembly\ and look for

• ARXMLDigSigs
• Microsoft.Office.Interop.Access.Dao
• Microsoft.Office.Tools.Word.

If one of these files is missing, un-install CoSign Desktop, restart your PC, then re-install CoSign Desktop again.

If both steps fail to resolve the issue, please send your System Event Log (My Computer\system32\config\AppEvent.Evt) via email to support@arx.com. Include an explanation of the problem in your email as well as your contact information.

To complete the process, click OK on the Windows Integration screen and then click OK again on the Preferences screen.

Note: To install ARX's CoSign Verifier Add-In without viewing the demo, click here. The CoSign Verifier will allow you to verify signed Microsoft® Office and Adobe® Acrobat® documents

For recipients using Windows Vista:

The CoSign Trial Root Certificate can be downloaded here. To install to their Trusted Root Certification Authorities, ask the recipient to right-click the downloaded certificate and select install, following the instructions in the Wizard. 

Note: In the Certificate Store window of the Wizard (Figure 1), choose the Place all certificate in the following store option. Then click on Browse and select Trusted Root Certification Authorities. To complete the process, click OK, and Next.

If you received the Prerequisites pop-up (Figure 1) during the installation, click here to download and install .Net Framework 2.0.

When complete, re-install CoSign Trial.

Microsoft® Office installation is missing Redistributable Primary Interop Assemblies

If you received a different error message or didn’t receive any error message, click here to download and install the Redistributable Primary Interop Assemblies package.

When complete, re-install CoSign Trial.

The Command Prompt window appears (Figure 1). 

In the command line type the following: Ping prime.cosigntrial.com

Type in the following: Telnet prime.cosigntrial.com 443

The desired outcome of the Telnet command is a black screen with a blinking cursor (Figure 3). This result conveys that you can connect to the CoSign appliance.

When replying to or forwarding a digitally signed email, the Microsoft mailing application requires the sender to place their own digital ID on the email.

If you do not want to send a digitally signed email, simply deselect the SIGN button from the tool bar in your email.

If you are using CoSign Trial, please refer to the CoSign Quick Guide - Microsoft Outlook to learn how you can digitally sign emails.

Please note that this issue is not related to ARX or CoSign.